Returns & Exchange

14-Day Return & Exchange Policy

We want you to love your piece. If something isn’t right, you have 14 days from the delivery date to request a return or exchange.

Eligibility

  • Items must be unused, unworn, unwashed, with all tags attached and in original packaging.

  • footwear/accessories: include all dust bags, boxes, cards.

  • Returns that do not meet these conditions may be refused.

Not eligible: final-sale or sample-sale items, made-to-order pieces, customized/altered items, undergarments, fragrances, and gift cards.

How to Start a Return

  1. Email info@wangda.clothing within 14 days of delivery with your order number and item(s).

  2. We’ll issue a return authorization and send you a prepaid return label (USA) or instructions (international).

  3. Ship the item back within 7 days of receiving the authorization.

  4. We are not responsible for goods lost or damaged in return shipping. Please use an insured and trackable service, as refunds cannot be issued without proof of delivery or receipt of the returned item.

For a return label, please email info@wangda.clothing.

Exchanges

  • Exchanges are offered once per order for a different size or color of the same style, subject to availability.

  • If the requested item is unavailable, we’ll process a refund per the terms below, and you can place a new order.

Refunds

  • Refunds are issued to the original form of payment for the merchandise price once your return is received and inspected.

  • Original shipping fees are non-refundable.

  • If you use our prepaid label, the return shipping cost may be deducted from your refund (amount shown in your authorization email).

  • Please allow 5–7 business days from receipt at our facility for processing.

Defective or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, contact info@wangda.clothing within 7 days of delivery with photos. We’ll arrange a replacement or refund, including shipping, as applicable.

International Orders

  • International customers are responsible for return shipping and any duties/taxes. These fees are non-refundable.

  • We recommend a tracked service; WÀNGDA is not responsible for packages lost in transit.

Packaging & Condition

  • Please return items in their original boxes/bags placed inside a protective outer carton. Do not ship shoes or accessories with labels affixed directly to the brand box.

Late Returns

  • Requests made after 14 days or returns shipped after the return window may be denied or issued store credit at our discretion.

 

 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For this Return and Refund Policy:

Company (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Wangda Apparel Corp, 214 W 39th St Rm 704, New York, NY, 10018.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to WÀNGDA, accessible from wangda.clothing

You mean the individual accessing or using the Service, the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@wangda.clothing

By visiting this page on our website: https://www.wangda.clothing/contact

 

More about Shipping Policy

  1. GENERAL
  2. This website with the URL of wangda.clothing ("Website/Site") is operated by Wangda Apparel Corp. ("We/Our/Us").
  3. We are committed to delivering the order placed by You within the given period and in accordance with this Delivery Policy ("Policy").
  4. Currently, We do offer worldwide shipping on all our products subject to the provisions of this Policy.
  5. You are advised to read Our Terms and Conditions along with this Policy at the following link: https://www.wangda.clothing/terms-conditions.
  6. By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.
  7. The following currency is used on this Website: US Dollars. Your payment provided may be charged in your local currency at the applicable exchange rates.
  8. All orders are subject to product availability. If an item is not in stock at the time you place your order, We will notify you and refund the total amount using the original method of payment.
  9. We make all commercially reasonable endeavours to ensure that the products are delivered to you in a timely manner.
  10. Please read this Policy before making a purchase, so that You understand Your rights as well as what You can expect from Us.
  11. DEFINITIONS
  12. "Customer" means a person who buys any goods for consideration but does not include a person who purchases such goods with the purpose of reselling them.
  13. "Website" - means this website with the URL: wangda.clothing.
  14. COST OF SHIPPING
  15. Shipping and handling rates may vary based on product, packaging, size, volume, type, and other considerations. The cost of shipment will be calculated at the check-out window.
  16. You will be eligible for free shipping for orders above $300 (USD).
  17. The aforementioned cost of shipping is applicable for delivery of products under this Website regardless of the value and delivery destination.
  18. SHIPPING UPDATES
  19. Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through the following method: SMS, Email.
  20. HANDLING TIME
  21. It usually takes 3 (three) days to process and dispatch the products once the order is placed with us.
  22. We strive to process and dispatch your products at the earliest.
  23. TIME FOR SHIPPING
  24. Delivery time depends on the product ordered and the location of delivery. Approximate delivery is specified on the product details or will be shown at the check-out window.
  25. The delivery time is indicative and can vary due to external factors.
  26. INTERNATIONAL SHIPPING
  27. We do provide shipments to all the countries.
  28. Shipping charges for Our international customers will be calculated during check out depending on the order value and other dimensions of Your order.
  29. Standard international shipment may take approximately 15 (fifteen) Business Days unless otherwise specifically mentioned in the product details.
  30. International customers assume responsibility for any duties and/or taxes that may be incurred under the customs of that particular country.
  31. International customers shall check with their country's customs office to verify that the products can clear customs.
  32. OTHER RULES
  33. The shipping address cannot be changed once the order has been placed on the Website.
  34. While We shall strive to ship all your ordered products together, this may not always be possible due to product characteristics, or availability.
  35. Partial refunds will not be entertained.
  36. We endeavour to engage logistic partners, employees, agents with the highest standards and ethics, you agree and acknowledge that the actions, inactions of the delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive and We shall not be liable for any action or inaction from the part of logistic partners. Any disputes between You and logistics partners shall be settled between you and the logistics partner.
  37. RESTRICTIONS
  38. Some items may not be eligible to be delivered to all geographical locations. You will be notified of the restricted items at the check-out page or before that.
  39. MISSING OR LOST PACKAGES
  40. If the products are lost during transit, we will offer a free reshipment or a refund.
  41. If the order does not make it to its destination and is delayed at the courier office, the Customers are responsible for contacting the Courier service provider before approaching Us.
  42. WRONG OR INCOMPLETE ADDRESS
  43. You shall ensure that all information that is submitted by You to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery.
  44. If You have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction.
  45. RETURN AND REFUND
  46. Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a product. If due to any unforeseen circumstances or limitations from Our side, the order is not shipped or delivered then such order stands cancelled, and the amount paid by You is refunded.
  47. The return process of a product may be subject to additional terms depending on the nature and category of the product. Any such additional terms may be specified under the Return and Refund Policy or be intimated at the time of purchase of the product. For more details You can check our Refund Policy at the following link: https://www.wangda.clothing/returns-exchange.
  48. YOUR DATA
  49. The privacy of your data supplied to Us during the shipping procedure is also governed by our privacy policy, which can be accessed under the following link: https://www.wangda.clothing/privacy-policy.
  50. CHANGES TO THIS POLICY
  51. Please note that We may from time to time change the terms of this Policy and every time You wish to use this website, please check the Policy to ensure You understand the terms and conditions that apply at that time.
  52. If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes, come into effect, Your use of the Services indicates your agreement to be bound by the new Policy.
  53. FORCE MAJEURE

We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond Our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.

  1. CONTACT US

For any feedback, concern, or query, You may please reach out to Us on the contact details below.

Customer Care: info@wangda.clothing

 

Standard FAQs:

1. What is your brand philosophy?

We focus on minimalism, balancing tradition with modernity and infusing an avant-garde spirit into each of our collections. We believe in creating timeless, high-end pieces that transcend trends.

2. Where are your products made?

Our products are designed in New York by our creative director, Wangda, and manufactured with care in China. We work closely with skilled artisans to ensure top-quality craftsmanship.

3. What materials do you use?

We prioritize premium, sustainable fabrics that provide both comfort and durability. Our materials are carefully sourced to maintain the highest luxury and environmental responsibility standards.

4. How do I care for my garments?

We recommend dry cleaning most of our pieces to preserve their quality. Some items may be hand-washable—please refer to the care label on each garment for specific instructions.

5. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on the destination. You can find more details at checkout.

6. What is your return/exchange policy?

We accept returns and exchanges within 30 days of purchase, provided the item is unworn and in its original condition. Please visit our returns page or contact our customer service team to initiate a return.

7. How do I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to follow the progress of your delivery.

8. How do I contact customer support?

You can reach our customer support team via email at info@wangda.clothing or by filling out the contact form on our website. We aim to respond within 24 hours.

9. How can I stay updated on new collections and events?

You can sign up for our newsletter or follow us on Instagram for the latest updates on collections, events, and promotions.